Terms & conditions

By creating an account or using CareFundr, the practice agrees to these terms and our Privacy Policy. CareFundr provides software for practice administration and treatment-finance workflows. The service may include integrations or links to third-party services, which may have separate terms.

The person registering an account confirms that they are authorised to bind the practice, that the information supplied is accurate, and that the practice is lawfully operating and permitted to use the service. Accounts are for practices and their authorised team members. A practice is responsible for every user added to its workspace and for promptly removing access when a person leaves or no longer needs it.

Keep login details, authentication codes, and invitation links confidential. Tell us immediately at support@carefundr.co.za if you suspect an account has been compromised. You must not share an account, attempt to bypass access controls, probe the platform, upload malicious code, or use the service to violate another person’s rights or any law.

The practice subscription is R1,500 per month unless a different price is clearly shown before payment. Recurring subscription billing is processed through PayFast. A subscription becomes active after the payment provider confirms payment and CareFundr activates the workspace. PayFast may apply its own terms and payment-security processes.

Fees are payable in advance for each billing period. If a payment fails or is reversed, access may be limited or suspended until the account is brought up to date. The practice may cancel future recurring billing through the available billing process or by contacting support@carefundr.co.za. Cancellation does not undo amounts already due for a completed billing period. Refunds, if any, are handled according to applicable law and the circumstances of the payment.

The practice remains responsible for the accuracy of information it enters, its patient communications, obtaining any required permission or consent, and complying with healthcare, privacy, professional, and record-keeping obligations. Do not enter information that you are not authorised to process. Do not send identity numbers, clinical records, or banking information to CareFundr by ordinary email.

CareFundr is not a medical service, lender, financial adviser, or credit decision-maker. Finance approval, affordability assessment, loan terms, repayments, and related decisions belong to the relevant third-party finance provider. A practice must not promise approval or represent CareFundr as guaranteeing finance.

When a practice sends a patient to a third-party finance portal, the patient will deal directly with that provider under its terms and privacy notice. CareFundr records workflow status and operational references so the practice can manage its process; it does not control the provider’s decisions, availability, processing times, or service content.

CareFundr and its licensors own the platform, brand, software, designs, documentation, and improvements. We grant the practice a limited, non-exclusive, non-transferable right to use the service during an active subscription for its internal business operations. The practice retains rights in the information it supplies and grants CareFundr the permissions needed to operate the service. Feedback may be used to improve CareFundr without creating an obligation to pay for it.

We work to keep CareFundr available, secure, and accurate, but the service may occasionally be unavailable for maintenance, updates, outages, or events outside our reasonable control. Except where the law does not allow a limitation, CareFundr is provided on an “as available” basis and we do not guarantee that every workflow will be uninterrupted, error-free, or suitable for a particular practice. The practice must maintain appropriate backups and operational checks.

We may suspend or terminate access where the practice breaches these terms, fails to pay, creates a security or legal risk, misuses patient information, or where continued operation is not reasonably possible. We will provide notice and an opportunity to remedy a breach where appropriate. On termination, access ends and we will handle practice information according to the Privacy Policy, applicable retention obligations, and any agreed export process.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including liability for fraud or other non-excludable liability. To the extent permitted by law, CareFundr is not liable for indirect or consequential loss, loss caused by third-party providers, or information the practice entered inaccurately or processed unlawfully. The practice agrees to reimburse CareFundr for reasonable losses arising from its unauthorised use, breach of these terms, or unlawful processing of personal information.

We may update these terms when the service or law changes. The effective date will identify the current version. Continued use after a material change means the practice accepts the updated terms, subject to any notice required by law. These terms are governed by the laws of the Republic of South Africa. If a dispute cannot be resolved through good-faith support discussions, the parties submit to the jurisdiction of the South African courts with appropriate jurisdiction.

Questions about these terms should be sent to support@carefundr.co.za.